Cookies Policy

The company , with CIF: , Address: , , , , email: and website: expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

  • Statistical information about the web use.
  • User’s login in order to keep the web session active.
  • Preferred web format when browsing from mobile devices.
  • Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
  • Information about advertisements shown to the user.
  • Information about surveys the user has completed.
  • Data about the connection to social networks (for users who access using their Facebook or Twitter account).
Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:
Cookie nameTypeProviderCookie utilityDescription
httSessionCookie_XXXMandatoryInternalNavigationCookie necessary to have the user's browsing session identified
SESSIONMandatoryInternalNavigationCookie necessary to identify the user's session on the web
customLangMandatoryInternalNavigationUsed to display content in the language selected by the user
selectedCustomLangMandatoryInternalNavigationUsed to display content in the language selected by the user
currencyCountryMandatoryInternalNavigationIt allows to show the amounts in different currencies
gaCampaignMandatoryInternalAnalyticsIdentify the campaign
gaAffiliateMandatoryInternalAnalyticsIdentify the affiliate
gaSourceMandatoryInternalAnalyticsIdentify the source
gaMediumMandatoryInternalAnalyticsIdentify the medium
shownLeaveMessageMandatoryInternalNavigationIt is used to show a message only once before leaving the web during the reservation process
welcomeMessageMandatoryInternalNavigationShow a message the first time you access the web
didYouKnowMandatoryInternalNavigationShow a message the first time you access the web
metasearcherFlagMandatoryInternalAnalyticsMaintains the information of a metasearch engine
_gat_eccomerceMandatoryInternalAnalyticsOwn analysis of the booking engine to identify the sale and control errors
_gaAnalyticsGoogle AnalyticsAnalyticsUsed to distinguish users
_gidAnalyticsGoogle AnalyticsAnalyticsUsed to distinguish users
_gcl_auAnalyticsGoogle AdSenseAnalyticsUsed by Google AdSense to experiment with advertising efficiency on websites that use its services
_gatAnalyticsGoogle AnalyticsAnalyticsIt is used to differentiate between the different tracking objects created in the session. The cookie is created when the javascript library is loaded and there is no previous version of the _gat cookie. The cookie is updated every time you send the data to Google Analytics
TawkConnectionTimeAnalyticsTawt.toAnalyticsIdentify the user who is logged in to offer online assistance
_hjidAnalyticsHotjarAnalyticsSession cookie
_hjIncludedInSampleAnalyticsHotjarAnalyticsCookie to know if the user will go through the filter
_hjSessionTooLargeAnalyticsHotjarAnalyticsSession control cookie
pf-api-keyAnalyticsQubitAnalyticsThis cookie is used to identify the user during the session
pf-ticket-idAnalyticsQubitAnalyticsThis cookie is used to identify the user during the session
triptease-identity-dataAnalyticsTripteaseAnalyticsThis cookie identifies the user ID
tt-domain-user-idAnalyticsTripteaseAnalyticsThis cookie identifies the user ID
_dc_gtmAnalyticsGoogle Tag ManagerAnalytics
_fbpCommercialFacebookCommercialUsed by Facebook to provide a series of advertising products such as real-time bids from third-party advertisers
__ssidCommercialVE InteractiveCommercial
How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Within 'Options' click 'Privacy'.
  3. Select 'Allow the use of cookies'.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Ensure that your 'Privacy' security level is set to medium or below.
  3. If the Internet settings are not set to medium level than the cookies will be blocked.
Mozilla Firefox
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Select the 'Privacy' icon.
  3. Click 'Cookies' and select 'Allow sites to set cookies'.
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
  3. Click 'Save'.
Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
  1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
  2. Scroll down until you see 'Cookies' just below 'Receiving files'.
  3. Select the 'Never ask' option.
Safari for Mac OS X
  1. Go to 'Safari' and select 'Preferences' on the navigation bar.
  2. Click the 'Security' tab and select the option 'Allow cookies'.
  3. Select the option 'Only from site you navigate to'.
Mozilla and Netscape for Mac OS X
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
  2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
  3. Select 'Enable cookies for the originating web site only'.
  1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
  2. Select 'Preferences' and click the 'Advanced' tab.
  3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Data Protection

Privacy Policy

This document governs and establishes standards of use and privacy hereinafter ( belonging to the Joint Venture Hotel Saratoga SA

Hotel Saratoga SA offers this site with information related to its services, images and videos, reservation request services, reservations, offers and promotions, news, newsletters and information services / customer service (hereinafter services) .

The use of these services presupposes the acceptance and validity of each of the Terms and Conditions referenced in this Privacy Policy and the rest of

Hotel Saratoga SA reserves the right to update and / or modify this policy without prior warning or notice, so it is entirely with the user obtaining an updated version.

1. Using services

1.1- The user agrees to use the services offered according to law, morals, good customs and public order as well as the provisions of this Privacy Policy.

1.2- The user agrees not to use the services offered by with illegal purposes, violate the rights and / or interests of others or in any way damage or impede the proper use of

1.3- The client agrees and authorizes Hotel Saratoga SA to use and automatically process data the customer provided through line reservation forms, service requests, contacts, membership and subscription to newsletters or other services offered by Hotel Saratoga SA

1.4- Hotel Saratoga SA, with the aim of achieving greater operability and satisfaction of users and customers, reserves the right to modify and update the services offered without warning or notice.

1.5- Users and clients can make suggestions or recommendations deemed useful via email ( and contact pages developed for this purpose.

2. Protection of personal data

2.1- Or browse the site, no personal information about you compile. The only way to obtain personal information is that you provide it. By disclosing personal information through, you signify your assent to it to compile, store and process personal information provided, as stated in this Privacy Policy.

2.2- Hotel Saratoga SA may obtain information from the navigation of its users by and related sites by using cookies, log files and statistics systems. A cookie does not identify you personally, it is a unique combination of your computer and Internet browser, so they are only able to identify your computer and not you.

2.3- Hotel Saratoga SA will not disclose to third parties personal data or customer information (name, address, country, telephone, email). They will only be used to meet customer requests, complaints or suggestions and ultimately, statistical analyzes.

2.4- Hotel Saratoga SA will not disclose to third parties emails obtained from a newsletter subscription service. They will be used exclusively to provide information on offers and promotions Hotel.

2.5- Our gateway provider uses the https protocol, which provides secure connection during the booking process, where sensitive information related to credit card is.

2.6- All personal information on clients is stored in servers with effective security mechanisms (Firewall, dictionaries and resistant to brute force key, limited to database access) in order to avoid access by unauthorized persons; however, no mechanism is one hundred percent safe.

3. Links to third parties

3.1- Our website has links to other sites operated by third parties outside These links are included solely for the convenience of the customer and as a reference does not own nor control the content of these web sites and therefore not responsible for their content or the use that you give does not endorse the content of such sites. The inclusion of links on our website does not imply any endorsement of the content that appears on these websites, nor exerts some control over such websites or their operators.


Conditions of Reservation

Terms and Conditions

Terms of Reservation

Please read the conditions carefully. If you visit or book through, it means that you accept the following terms and conditions.

Hotel Saratoga SA offers its services under the Terms and Conditions of Reservation and cancellation policies described below. The General Terms and Conditions of Reservation and cancellation policies can be modified at any time without prior notice to the customer. The use of the site after the amended agreement will be interpreted as acceptance of such changes.

Payment for the service: The customer will pay the service using a credit card authorized on the site. Only Visa or MasterCard not issued by US banks are accepted. Credit cards operating in Cuba in USD will have a surcharge of 3%. Debit cards or traveler's checks are not accepted.

Data Logging: The information you provide will be transmitted client via a secure connection, so that the site guarantees the confidentiality necessary. The information will not be stored and will only be used for the execution of the reservation and payment of the service, including special offers and new services. The customer is responsible to the veracity and authenticity of the information, so you should carefully review and confirm the content of the information before making the payment.

Purchase: The customer must properly service and select the desired mode before making payment, as effected after it undergoes cancellation policies.

Prices: The prices of services and modalities are given in the amounts and in the currency that refers explicitly. The refunds will be in the same amounts and currency, according to the cancellation policy or variations.

Guarantees for If you warrant that you are at least 18 years old and have legal authority to enter into this agreement and to use this website in accordance with the terms and conditions set forth in this agreement. UD claims to be responsible, from a financial point of view, the use you will give to this website; the use of your name and your credit card by family members, including minors living with UD, for payment of products and services offered by this website. UD also ensures that all information you provide, or family members who may use this site is true and reliable.

Citizens of the United States should seek the documentation required by the Government of the United States to travel to Cuba. not be liable in case you did not obtain the relevant documents prior to traveling to Cuba. not be liable for any claims or fines issued by the Treasury Department of the United States as a result of his trip to Cuba.

Subscription Contract: No agreement exists between you and, or with partners, for the sale of any product UD until accept your booking confirmation by e-mail and the issuance of a unique confirmation code. The reservation will be accepted and deemed to have been duly informed UD, for all purposes at the time that will email whether or not said UD receive email.

Electronic Communication: UD communicates with each time you view the site or send us an email. UD expresses its consent to receive messages electronic form or by fax. will contact you by posting notices on the site, by mail or fax. UD Agrees that any notification, information, agreements, or other communications that we send electronically or by fax satisfy the legal requisitions on that communication must be in writing.

Customer service and claims Any questions, concerns, suggestions or complaints regarding services and modalities, will be attended by the public relations office through the corporate email address that appears on the site or by telephone communication the numbers are credited the same.

Governing Law: The Terms and Conditions of Contract and Cancellation Policies or variations are governed by the laws of the Republic of Cuba, so that any difficulties or disputes on its interpretation or arising from the use of the site, It will continue as established in Cuban standards.

Severability: Should any provision of this Agreement is held to be invalid or unenforceable pursuant to applicable law by a competent court; the other provisions of this agreement shall remain in force. The provisions of this agreement be void or unenforceable, including but not limited to the disclaimers and liability limitations set forth above in this contract, will be replaced by a valid clause enforceable approaching the close as possible to the intentions of the original provision.


- Children 0-12 years old have free stay.

- Children 12 or more years older must always be booked as adults.


The customer will not have to pay a penalty if you cancel your reservation 72 hours before your arrival date, if not, will be charged to the customer's credit card.